What payment methods do you accept?
The card and wallet options shown at checkout are the ones we accept. All payments go through an encrypted SSL connection to our payment provider, which handles the card details, so we never store your full card number.
Do you offer free shipping?
Yes. Delivery is free on every order to an address in Australia, with no minimum order value. Orders valued at A$1,000 or less are not charged customs duty or import taxes on arrival, so there is nothing extra to pay at delivery. Our shipping policy explains what applies to larger orders.
How long does delivery take?
Orders are processed within 1 to 3 business days and carriers need another 4 to 8 business days, so most orders reach you 5 to 11 business days after you order. A tracking link arrives by email the moment your parcel ships.
My parcel has not turned up. What now?
Start with the tracking link in your shipping email, and check any safe place or neighbour noted by the driver. If your parcel has gone missing on the way, or there is still no sign of it 13 business days after ordering, email us your order number. We then post a replacement at no cost or refund what you paid, whichever you prefer.
What is Wannystore?
Wannystore is an online shop for everyday home, kitchen and lighting pieces, run from the Netherlands and serving customers across Australia with free delivery.
How do you protect my personal and payment details?
Checkout runs over an encrypted connection and payments are processed by our payment provider. Full card numbers are never stored by us, and your personal data is never sold, rented or traded.
Do you ship internationally?
Not yet. Our carriers currently deliver within Australia only.
What is your return policy?
Within 45 days of delivery you can ask to return an item if you change your mind, as long as it comes back unused and in its original packaging. This does not affect your rights under the Australian Consumer Law, set out in our refund policy. Email us and we walk you through the steps.
Do you accept exchanges?
Yes, where stock allows. Mention it when you start the return and we arrange an exchange instead of a refund.
How long do refunds take?
Once your return arrives and has been inspected, the refund is issued within 10 days to the original payment method. Banks sometimes need a few extra days to show it.
Can I update or cancel my order?
While your order has not shipped, email us as soon as you can. If we can still stop it, we cancel it and refund you in full within 7 days; if it has already left, you can return it within our 45-day window instead. We can usually change an order while it has not shipped. Should we cancel or decline an order that you have already paid for, you get the full amount back on your original payment method within 7 days.
Still need help?
Write to support@wannystore.com or use the contact page. We aim to reply within 18 hours.